+ What we do...
Whether you are a small business, or a large organisation looking to improve service management, we have a range of services to assist you in your goals.
Our small business clients want to expand into digital marketing to grow their business or utilise current technology to become more efficient. For our SME customers, this includes Social Media training, Search Engine Optimisation (SEO), Search Engine Marketing (SEM), Pay Per Click (PPC), Website reconfiguration, Paywall set up, online courses and more.
For our larger SMB's, our Virtual CIO services can offer guidance and input into everything from infrastructure management, firewall and virus protection to WAN/LAN health monitoring, disaster recovery, scheduled on-site support that is provided by managed IT Service Providers. Virtual CIOs can help maintain the IT health and security of a business at an affordable rate.
Our larger clients use us for IT Service Management (ITSM) initiatives and look to us for advice and mentoring on all aspects of Service Management to include Incident Management, Problem Management, Project Management, Service Transition, Change Management and more.
Our Unique Selling Point is that we get to know you and your business and work with you to deliver your objectives while empowering you to take control. Our approach is practical and in today's bloated work structures eliminates the risk of an FTE while providing the changes you need to be successful.
+ Search Engine Optimisation (SEO)...
Search Engine Optimisation or SEO, is the process of ensuring search engines understand and can read your web page or website. With so much competition its essential you do everything you can to present the correct data at the right time to win customers.
There is a belief that you have to pay big money to get good results, this isn't true. The algorithms involved look for quality and relevance of your content. You can successfully build organic (free) growth by understanding your business, your Unique Selling Proposition (USP) and what your customers look like.
We offer several packages for SEO management and can help you prepare for a successful Search Engine Marketing campaign. Please review our packages and contact us if you require more information.
We talk in plain English and give you the tools and training to be successful.
+ Digital Marketing...
Digital Marketing is a broad and diverse subject. In basic terms, digital marketing refers to advertising delivered through digital channels such as websites, search engines, email, social media and mobile apps to appeal and secure new and existing customers.
Pay Per Click (PPC), Search Engine Optimisation (SEO), email marketing, Social Media Marketing (SMM) and content management all play a big part in the overall success of a project.
As a small business do you know what tools you can use, what options you have,or understand the analytical data enough to make informed decisions? We can help build your confidence so you have full control, or we can do it for you. Sign up for our free SEO report and lets see what we can do.
+ IT Service Management (ITSM)...
There are several IT Service Management frameworks, like ITIL, such as Microsoft Operations Framework (MOF); VeriSM; Control Objectives for Information and Related Technologies (COBIT); and Business Process Framework (eTom).
Add to this, standards for quality management (such as ISO 9000) and information security management (ISO/IEC 20001) and ISO 20000 developed to mirror best practice of ITIL. Prince 2, Critical Chain Project Management (CCPM. There are also software development and delivery best practices – such as DevOps.
Navigating through all of these frameworks and standards can be difficult. One area we excel in is pulling this all together as a cohesive process. Many businesses feel that these processes are out of reach, or require additional FTE's to be successful. This isn't true, by identifying key processes, assigning the correct accountability and responsibility to your current employes makes adoption easier and more successful results. We provide ITSM consultancy services to help businesses adopt and adapt without additional hires. To get us involved contact us now and see how we can help.
+ The online Academy...
If you want to do this yourself we are here to help guide you and support you where you need it. Learn the basics in the comfort of your own home /office