IT Consultancy Service
There are many ways to implement IT Service and Operations Management, in house and outsourcing. Both approaches have their benefits, and we should know, we have been in the industry on both sides of the fence.
Our IT Service Management (ITSM) consultancy services, allow a business to evaluate both internal and external resources to ensure that your processes are delivered in line with ITSM best practices, and gives you the best bang for your buck. We also ensure your in-house tools are fit for purpose and you are getting the best possible service from your suppliers.
All our ITSM consultancy services and educational activities are designed to get you to a place where all of your IT processes and business relationships are harmonious.
Our Trainers and Consultants are ITIL and ISO/IEC 20000 qualified and have spent over 25 years delivering world-class service operations and management services. We have wide-ranging industry experience, gained through working with a broad spectrum of high profile multinational organisations.
We aim to mature your business knowledge to maximise the benefits an end to end the ITSM program can deliver. We work to ensure everyone from the service desk to project management and development understand the endgame and are part of the ITSM machine.
Working with you, we focus on exactly what you need. Sharing our expertise, we will help you to implement your new service support strategy efficiently and, if desired, seamlessly co-ordinate your customer service improvement project throughout each phase.
At this point we are you sure have a few questions, so please contact us, or schedule a free no obligation meeting to find out how we can help you.